Returns & Refunds

This returns policy applies to online sales within the UK and does not affect your statutory rights under the Consumer Contracts Regulations 2013.

How long do I have to return an order?

We want you to love what you buy. You have 14 days from the day your order arrives to tell us you would like to return it, and a further 14 days after that to send the goods back.

Where do I send my return?

Returns are handled by our despatch department. Please send the goods to the address below. Items travel back at your own risk, so we would recommend a tracked service or proof of postage — we cannot take responsibility for parcels that do not reach us.

Adaptatrap (Siesta Crafts Ltd)
Unit 17, Roper Close
Canterbury
Kent
CT2 7EP
Tel: 01227 786066

Who pays for return postage?

Return postage is at your own cost unless the goods are faulty or we have made a mistake, in which case we will cover it. There is no restocking fee.

When will I get my refund?

We will refund you as soon as your return has been processed at our warehouse, usually within a day or two of it arriving. Wherever possible we refund to your original payment method. Depending on your bank or card provider, it can take a few days for the money to show — that part is outside our control.

Are there any exceptions?

For hygiene reasons, mouth-blown instruments — such as whistles, flutes, ocarinas, harmonicas, kazoos and mouth harps — cannot be returned once they have been played, unless they are faulty. Everything returned must be unused and in resaleable condition, with its original packaging and labels. If goods come back unfit for resale, we reserve the right to make a reasonable deduction from your refund.

Can I exchange instead?

Of course — just get in touch and we will arrange it.

Faulty items

Every order is checked before it leaves us, but if something arrives faulty or damaged, please tell us as soon as you can. Please have your order number, the item name and code, and a photo of the fault to hand.