Refund policy

Returns Policy

The following returns policy applies to our online sales within the UK and does not affect your statutory rights under the Consumer Contract Regulations 2013.

1. How many days do I have to return my order?
We want you to be happy with your order, so we offer a 14-day return period from the date you received your order. You must inform us of your intention to return the goods within this 14-day period. You then have a further 14 days to get your items back to us.

2. Where should I send my return?
Returns must be processed through our mail order department. Please contact us first via our contact form at https://www.adaptatrap.co.uk/pages/contact, then return the goods to us at the address below. Goods are sent at your own risk. We recommend obtaining proof of postage or a trackable service as we cannot be held responsible for non-receipt of goods.

Adaptatrap
Unit 17, Roper Close
Canterbury
Kent
CT2 7EP

Tel: 01227 786066

3. Who pays for the return postage?
Regrettably, postage costs cannot be refunded unless goods are being returned due to an error on our part. There is no restocking fee.

4. When will I receive my refund?
We will issue a refund as soon as possible after the return has been processed at our warehouse (usually one or two days after receipt). Wherever possible, we will issue a refund using the original method of payment. Please be aware that it can take a few days for the funds to be available depending on the method of payment. This is outside of our control.

5. Are there exceptions to the refund policy?
For hygiene reasons, certain instruments that are played by mouth — such as harmonicas, recorders, ocarinas, whistles and kazoos — cannot be returned for a refund unless they are faulty. Items must be returned unused and in a saleable condition with the original packaging and labels. If goods are not fit for resale, we reserve the right to make a reasonable deduction from the refund.

6. Can I exchange instead of refunding?
Yes, please contact us via our contact form at https://www.adaptatrap.co.uk/pages/contact to arrange an exchange.

7. Faulty Items
All goods are checked before dispatch but in the unlikely event of faulty or damaged goods being received, please notify us as soon as possible via our contact form at https://www.adaptatrap.co.uk/pages/contact. To ensure that we can deal with the issue as quickly as possible please have the following information to hand:

  • Your order number.
  • The faulty item's name and, if possible, product code.
  • A description and, if possible, a clear image of the fault.